Monthly Archives: June 2012

June 22nd, 2012

As the Frog owns up to her latest addiction, she offers a powerful message about the business benefit of turning our customers into loyal advocates.It’s time to admit it.  You deserve the truth.  Deep breath…I’m obsessed with Netflix.  There, I’ve said it.Over the last six months, I’ve caught myself mentioning Netflix at least ten times a […]

Self-Service: Unexpected Item in Bagging Area

This week saw my grandmother’s 80th birthday.  And, in keeping with my inimitable skill for finding the best gifts in a haze of panic-buying, I found myself in Tesco an hour before her party; roaming the aisles, desperately seeking ‘the perfect gift’.  Fast forward 15 minutes and I was heading toward the checkout.There’s something quite […]