As the Frog owns up to her latest addiction, she offers a powerful message about the business benefit of turning our customers into loyal advocates.It’s time to admit it. You deserve the truth. Deep breath…I’m obsessed with Netflix. There, I’ve said it.Over the last six months, I’ve caught myself mentioning Netflix at least ten times a […]
Monthly Archives: June 2012
This week the Frog reveals what can happen to a business when they don’t recognise how poor or inconsistent their customer service is.I’ve just returned from my local chippy, where I treated myself to a rather lovely cod and chips. I was also lucky (or should that be unlucky?) enough to receive a rather generously-sized […]
This week saw my grandmother’s 80th birthday. And, in keeping with my inimitable skill for finding the best gifts in a haze of panic-buying, I found myself in Tesco an hour before her party; roaming the aisles, desperately seeking ‘the perfect gift’. Fast forward 15 minutes and I was heading toward the checkout.There’s something quite […]