As the Frog heads off on a well-earned break, she leaves us with the humorous…and bizarre of customer experience. A fun way to lead into this historic Olympic evening…For the past week, I’ve been making the most of this fantastically warm weather and having fun in the sun. Therefore, I thought it would be apt […]
Monthly Archives: July 2012
This Friday our Frog is frustrated when a business fails to recognise that her needs as a customer are more important than an upsell.A few weeks ago, I reluctantly ventured out to a local electronics superstore. I say reluctantly because I absolutely hate going to certain shops. Anyone who knows me well will tell you […]
The Frog finds herself back at the hospital musing on the goodwill to be gained from putting yourself in the customer’s shoes.A few weeks ago I found myself back in the hospital, accompanying a friend to yet another appointment. We arrived a little early, only to be informed by a cheery nurse that the […]