I was reminded by a friend this week, that bridges are built one strut at a time.Even those bridges that the army seem to throw up in minutes started as a single strut, possibly in some factory somewhere, and were meticulously planned and put together…one strut at a time. Imagine the consequences if they weren’t…?Anything […]
Monthly Archives: May 2013
Why is it that so many good businesses hire people who are unfriendly and have no interest in being of service to anyone, let alone a paying customer? Why would we put someone out there who we know is rude and difficult; who we know will be curt and unhelpful with our customers? Why do […]
There’s a reason why McDonald’s are so successful…why they have grown from one restaurant in the backwaters of Illinois, to 34,000 restaurants, and counting around the globe. You can look at society’s ever increasing need to have their food fast; you can talk about how much kids love their Happy Meals; you can even put […]
When Sir Alex Ferguson retired this week and the plaudits reined in, I was struck by the tribute of the Spurs Manager, AVB who spoke with some sadness, of how young coaches like him had lost their role model…their great example of what it takes to be a manager. He talked of charisma, of passion […]
I’ve been writing a book for the last 6 months…I’ll admit I’ve always wanted to, but never really thought I would until I went on a business development programme that more or less insists that you write one (KPI). It’s no Fifty Shades of Grey (…that’s a good thing…right?!) and it’s unlikely to sell […]