A couple of weeks ago, I shared with you a story about appalling customer service from Mini, and the damage abdicating your accountability for outsourced suppliers, can do to your brand. So this week I thought I’d balance that dismal tale out with a couple of great stories I heard recently. Two great examples of putting the […]
I was asked an interesting question the other day, ‘Are you a gut or data person?’ ‘Do you make decisions intuitively or do you like facts to support them?’ ‘Neither’ was my reply, ‘I’m a blend of the two’. We all have to trust our gut in life and in business. That feeling where you […]
It’s that time again, the start of a new school year. For some parents there will be a sigh of relief as children get back into their routine, for others there will be an anxious wait to hear how the first day went at a new school. I can still remember my first day, even though it […]
