I loved the story a young rapper told on a chat show shortly after the London Olympics. He said that he was in Nando’s one Friday night when he suddenly yelled out, to the amazement of his friends, ’S@#t I’ve forgotten to record the dressage!’ As unexpected as it was funny, and a lesson for me […]
Monthly Archives: October 2015
23
Oct
Oct
‘I know you believe you understand what you think I said but I’m not sure if you realise that what you heard is not what I meant’. I wonder how many words have been written over the years on the importance of communication. I heard a great one the other day where Steinbeck’s ‘The Grapes […]
16
Oct
Oct
I have a problem with process! There, I’ve said it! Don’t get me wrong, I love what it does, the results you can achieve through it…but the word itself chips a little piece off my soul – makes me think of bureaucracy, paperwork, jumping through hoops. My mind turns to ISO9001, Lean six sigma and […]
09
Oct
Oct
I was reading an article yesterday by Henry Engelhardt – the CEO of Admiral. He’s really big into employee engagement, and said that that when the business was housed in one building, he would ‘walk the company’ four times a day. He still gets involved in the welcome of every new employee – every single one […]
02
Oct
Oct
Fresh from a long weekend in a very sunny village by the sea, I’m wondering…how’s it going with the pixie dust? Have you been putting your heart into your customer experience for the last two weeks? Of course, ‘adding the magic’ as someone like Disney might put it, is no good at all if you […]