I took a bit of stick this week for writing a post suggesting that we all use the current situation as an opportunity to do something positive – to create something – to do something that you’ve been talking about doing, but have never quite got round to. I suggested that one of these things […]
When I start working with a new client I always spend some time talking to each of their team members individually to discover: What they love about their work What they find frustrating What aspirations they have What blocks them from giving great service to their customers What one thing my client could do to […]
Job turnover in an organisation with positive company culture is around 14%, compared to turnover in low company cultures at almost 50% In last week’s blog I wrote about digging deep to find your true core values. Having defined them, it’s important to live them consistently, because from these behaviours will stem the culture of […]
