Hot on the heels of International Women’s Day, comes another day which celebrates and honours the women of the world, in this case, more specifically, Mothers. Yes, it’s Mother’s Day on Sunday – a day dedicated to celebrating the strength, love, and guidance of mothers and to appreciate the tireless
Finally it’s here… something I’ve been working on, and I’m proud to share it with you all… I’m delighted to introduce you to the NEW, 90 day Chaos to Consistency programme! I couldn’t be more excited about this programme and the positive impact it’s going to have on every successful small business
Have you ever thought about the whole idea of Groundhog Day? That day at the beginning of February when the groundhog is said to come out of its hibernation hole and if it sees its own shadow – if it’s a sunny day – then it will turn round and go back
A while ago, we mapped out a customer journey for one of our clients. (We map it out on a roll of brown paper, looking at all of the touch-points that the customer has with the team, and who is involved at each point.) Their journey was about twenty-five feet
Many people I speak to can see the benefits of a systemised business. ‘Look at McDonald’s; look at Amazon,’ they say, ‘every really successful business is systemised, absolutely…there’s no getting away from it.’ But when it comes down to their own business you can see them coming out in a
‘The one right way gives your customers the consistency they love and increases profit, which you’ll love.’ For years, I labelled myself as a ‘process’ person when really I’m a ‘making life easier’ person. I’ve lost count of the number of times I’d use the word ‘process’ at network meetings,
Do you feel like you’re drowning? Drowning in paperwork, in problems, in people stuff? And all because of your success! When you were starting out you had a handle on everything. Now that you’ve grown you’ve had to take on more people and it’s just not the same. You feel
A skunk as you know is something that stinks, and nearly all businesses have them. No, I’m not talking about issues with personal hygiene – your skunks are in your operation, your customer journey, your hiring. So what does a skunk look like? It looks like something that isn’t adding
I’ve always loved team sports, whether I’m playing them or watching them. Watching them always incurs listening to the pundits and of course with the football season underway we’re awash with analysis. I have to admit that I do enjoy it; I love the insight and the banter. Sometimes, worryingly,
I’ve seen a number of posts recently about parents proudly and perhaps anxiously getting their kids to school for their first day. It’s that time again; new beginnings. For some their first day at a new school or college. For others their first day in a new role or a new
Many people I speak to can see the benefits of a systemised business. ‘Look at McDonald’s; look at Amazon,’ they say, ‘every really successful business is systemised…absolutely…there’s no getting away from it.’ But when it comes down to their own business you can see them beginning to come out in
Last week I asked you to kill a snake. Continuing on this blood-thirsty theme, I’m wondering how much time you spend killing moles? You must have seen the arcade game Whack A Mole which is all about smacking cute little moles on the head as they peep out of their holes. Fun
I know I’m not alone in being frustrated with a long list of tradesmen who I’ve called to do various jobs around the house. Carpenters, plumbers, electricians, the jobs may be different, but the outcome is nearly always the same. The postman may always ring twice, but tradesmen never do.
‘Marianne is the author of four books and is currently working on her fifth whilst regularly writing her blog, we hope you enjoy it :)
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