Category: Business Consistency

Customer Journey or Assault Course?

A while ago, we mapped out a customer journey for one of our clients. (We map it out on a roll of brown paper, looking at all of the touch-points that the customer has with the team, and who is involved at each point.) Their journey was about twenty-five feet

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3 Powerful Questions to Transform your Business

Many people I speak to can see the benefits of a systemised business. ‘Look at McDonald’s; look at Amazon,’ they say, ‘every really successful business is systemised, absolutely…there’s no getting away from it.’ But when it comes down to their own business you can see them coming out in a

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Consistency – the Key Ingredient for Customer Delight

‘The one right way gives your customers the consistency they love and increases profit, which you’ll love.’ For years, I labelled myself as a ‘process’ person when really I’m a ‘making life easier’ person. I’ve lost count of the number of times I’d use the word ‘process’ at network meetings,

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The 7 signs that you need to simplify your business.

Do you feel like you’re drowning? Drowning in paperwork, in problems, in people stuff? And all because of your success! When you were starting out you had a handle on everything. Now that you’ve grown you’ve had to take on more people and it’s just not the same. You feel

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Do you have skunks in your business?

A skunk as you know is something that stinks, and nearly all businesses have them. No, I’m not talking about issues with personal hygiene – your skunks are in your operation, your customer journey, your hiring. So what does a skunk look like? It looks like something that isn’t adding

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Consistency, Trust, Freedom. What’s not to love?

Many people I speak to can see the benefits of a systemised business. ‘Look at McDonald’s; look at Amazon,’ they say, ‘every really successful business is systemised…absolutely…there’s no getting away from it.’ But when it comes down to their own business you can see them beginning to come out in

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Are you in the mole-whacking business?

​Last week I asked you to kill a snake. Continuing on this blood-thirsty theme, I’m wondering how much time you spend killing moles? You must have seen the arcade game Whack A Mole which is all about smacking cute little moles on the head as they peep out of their holes. Fun

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Why tradesmen never call back

I know I’m not alone in being frustrated with a long list of tradesmen who I’ve called to do various jobs around the house. Carpenters, plumbers, electricians, the jobs may be different, but the outcome is nearly always the same. The postman may always ring twice, but tradesmen never do.

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Author

Marianne Page

‘Marianne is the author of four books and is currently working on her fifth whilst regularly writing her blog, we hope you enjoy it :)

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