Category: Business Systems

A Little Word that Helps you Get What you Want

Much as I love the words ‘please’, ‘thankyou’ and ‘sorry’, there’s another word out there that can make a big difference. It’s a principle of human behaviour that if you’re asking for a favour, you’ll be more successful if you give the reason why. If you’re asking people to do

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Customer Journey or Assault Course?

A while ago, we mapped out a customer journey for one of our clients. (We map it out on a roll of brown paper, looking at all of the touch-points that the customer has with the team, and who is involved at each point.) Their journey was about twenty-five feet

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7 Steps to Develop Success Habits

Did you know that around 95% of everything you think, feel, do and achieve is the result of habit?​ So the habits that are making you productive or unproductive, keeping you stuck or making you successful, right now, have almost certainly been with you since your youth. Unsuccessful people have

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Consistency – the Key Ingredient for Customer Delight

‘The one right way gives your customers the consistency they love and increases profit, which you’ll love.’ For years, I labelled myself as a ‘process’ person when really I’m a ‘making life easier’ person. I’ve lost count of the number of times I’d use the word ‘process’ at network meetings,

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The 7 signs that you need to simplify your business.

Do you feel like you’re drowning? Drowning in paperwork, in problems, in people stuff? And all because of your success! When you were starting out you had a handle on everything. Now that you’ve grown you’ve had to take on more people and it’s just not the same. You feel

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I’ve got Rhythm! Have you?

Life is awash with rhythms. The sun rises and sets, the tides ebb and flow, the seasons come and go, even if not as consistently of late! My business now enjoys a lovely rhythm too and the beat is set by 90 day cycles. I read a great blog the

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Do you have skunks in your business?

A skunk as you know is something that stinks, and nearly all businesses have them. No, I’m not talking about issues with personal hygiene – your skunks are in your operation, your customer journey, your hiring. So what does a skunk look like? It looks like something that isn’t adding

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Are you in the mole-whacking business?

​Last week I asked you to kill a snake. Continuing on this blood-thirsty theme, I’m wondering how much time you spend killing moles? You must have seen the arcade game Whack A Mole which is all about smacking cute little moles on the head as they peep out of their holes. Fun

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Marianne Page

‘Marianne is the author of four books and is currently working on her fifth whilst regularly writing her blog, we hope you enjoy it :)


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