I love Vera. I love her complex character played by the great Brenda Blethyn, the people in her CID team and of course gorgeous Durham and Northumberland. And the storylines are just perfect Sunday night viewing, for me anyway. Whereas she has got some great qualities as a leader (more
Much as I love the words ‘please’, ‘thankyou’ and ‘sorry’, there’s another word out there that can make a big difference. It’s a principle of human behaviour that if you’re asking for a favour, you’ll be more successful if you give the reason why. If you’re asking people to do
As featured here in HRD Connect 2020 will be a big year for new beginnings. How can leaders ensure their best people stay put? A new decade can be a catalyst to kick-start your own journey to accomplish your life goals. Members of your team who dream to be somewhere
A while ago, we mapped out a customer journey for one of our clients. (We map it out on a roll of brown paper, looking at all of the touch-points that the customer has with the team, and who is involved at each point.) Their journey was about twenty-five feet
Many people I speak to can see the benefits of a systemised business. ‘Look at McDonald’s; look at Amazon,’ they say, ‘every really successful business is systemised, absolutely…there’s no getting away from it.’ But when it comes down to their own business you can see them coming out in a
‘The one right way gives your customers the consistency they love and increases profit, which you’ll love.’ For years, I labelled myself as a ‘process’ person when really I’m a ‘making life easier’ person. I’ve lost count of the number of times I’d use the word ‘process’ at network meetings,
‘Marianne is the author of four books and is currently working on her fifth whilst regularly writing her blog, we hope you enjoy it :)
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