Category: One Right Way

Management according to Vera

I love Vera. I love her complex character played by the great Brenda Blethyn, the people in her CID team and of course gorgeous Durham and Northumberland. And the storylines are just perfect Sunday night viewing, for me anyway. Whereas she has got some great qualities as a leader (more

Read More »

A Little Word that Helps you Get What you Want

Much as I love the words ‘please’, ‘thankyou’ and ‘sorry’, there’s another word out there that can make a big difference. It’s a principle of human behaviour that if you’re asking for a favour, you’ll be more successful if you give the reason why. If you’re asking people to do

Read More »

Customer Journey or Assault Course?

A while ago, we mapped out a customer journey for one of our clients. (We map it out on a roll of brown paper, looking at all of the touch-points that the customer has with the team, and who is involved at each point.) Their journey was about twenty-five feet

Read More »

3 Powerful Questions to Transform your Business

Many people I speak to can see the benefits of a systemised business. ‘Look at McDonald’s; look at Amazon,’ they say, ‘every really successful business is systemised, absolutely…there’s no getting away from it.’ But when it comes down to their own business you can see them coming out in a

Read More »

Consistency – the Key Ingredient for Customer Delight

‘The one right way gives your customers the consistency they love and increases profit, which you’ll love.’ For years, I labelled myself as a ‘process’ person when really I’m a ‘making life easier’ person. I’ve lost count of the number of times I’d use the word ‘process’ at network meetings,

Read More »

Sign up for our regular insights email below

Author

Marianne Page

‘Marianne is the author of four books and is currently working on her fifth whilst regularly writing her blog, we hope you enjoy it :)

Archives

Have Any Questions?

If you are looking for more information about our services, would like to give your feedback, or simply like to make contact I’d love to hear from you…