Category: Service Excellence

Can you really manage business relationships?

I was disappointed to read a blog post the other day about BRM, (business relationship management), and how it compared to CRM, (customer relationship management). Why is it that we have this need to label and box up and reduce to an acronym, such important concepts? Even worse, in a

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Marianne Page

‘Marianne is the author of four books and is currently working on her fifth whilst regularly writing her blog, we hope you enjoy it :)


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