Blog

Management according to Vera

I love Vera. I love her complex character played by the great Brenda Blethyn, the people in her CID team and of course gorgeous Durham and Northumberland. And the storylines are just perfect Sunday night viewing, for me anyway. Whereas she has got some great qualities as a leader (more

Read More »

A Little Word that Helps you Get What you Want

Much as I love the words ‘please’, ‘thankyou’ and ‘sorry’, there’s another word out there that can make a big difference. It’s a principle of human behaviour that if you’re asking for a favour, you’ll be more successful if you give the reason why. If you’re asking people to do

Read More »

Sprinkle some Pixie Dust -it’s magic!

I don’t know about you but I love posts you see on social media about businesses going the extra mile for their customers. Delighting the Customer, going the extra mile, or as I heard it referred to as, Sprinkling the Pixie Dust, costs businesses very little but the repercussions, the return

Read More »

Maximise your day with Success Habits

Your daily routine is the key to your personal productivity and effectiveness. It should be crammed full of habits that will maximise your focus and efficiency, and move you closer to achieving your big vision. If you’ve already sorted your to do list into, ‘ditch delegate or do’ then you’ll

Read More »

2 Proven Strategies for Priorities and Focus

“Lack of direction, not lack of time, is the problem. We all have twenty-four-hour days.” Zig Ziglar In a recent blog I asked you to look at your to do list and sieve it into Ditch Delegate or Do. So now you have a new to do list which reflects those

Read More »

6 Habits to Maximise your Personal Productivity

So, you have a Big Vision that gives you goosebumps and it’s plastered on your wall in huge letters. You’ve started to plan with your team about how together you’ll make that Vision a reality. And you’re all buzzing about the future and cracking on. Great stuff! I can feel the energy

Read More »

6 Simple Steps to get past Overwhelm

Over the past few years I’ve talked to a lot of business owners who are struggling with how much they have to get done, and let’s face it, us business owners have a lot of ‘stuff’ to do. So much stuff and all of it urgent. A bulging inbox controlling our

Read More »

How to Choose a Mentor who is right for YOU

One of my favourite films is ‘A Few Good Men’ set in the US military. Tom Cruise, a lawyer, asks a soldier, “How do you know where to go for meals; it’s not in the manual?” “Well,” the soldier replies, “I guess I just follow the crowd at chow time.”

Read More »

Customer Journey or Assault Course?

A while ago, we mapped out a customer journey for one of our clients. (We map it out on a roll of brown paper, looking at all of the touch-points that the customer has with the team, and who is involved at each point.) Their journey was about twenty-five feet

Read More »

The Key to Successful Hiring

One of the questions I always ask my clients is ‘How many of your current team would you re-hire tomorrow if you were given the chance?’ So…how many would you re-hire? If you say all of them I’ll be delighted for you; that’s only happened to me once since I

Read More »

Are First Perceptions always Right?

“We judge ourselves by our intentions and others by their actions.” – Stephen Covey I was attacked by a wasp the other day. My lovely walk in the country was suddenly interrupted by a severe burning pain in my arm – the little beggar having sunk his stinger into me

Read More »

7 Steps to Develop Success Habits

Did you know that around 95% of everything you think, feel, do and achieve is the result of habit?​ So the habits that are making you productive or unproductive, keeping you stuck or making you successful, right now, have almost certainly been with you since your youth. Unsuccessful people have

Read More »

How to Train for Agility and a ‘One Team’ Culture

Any business that wants to anticipate changing circumstances and act with agility needs high-performing, multi-skilled teams. If you consider that, ‘the only constant is change’ then seamless adaptability is key if you’re going to meet challenges head on and continue to give customers the consistency they crave. Any training that

Read More »

8 Top Tips for Low-cost Learning

“Tell me and I forget, teach me and I may remember, involve me and I learn.” The other day I answered a query someone had about where they could get help to implement ‘Investors in People’. I started by asking what it was they wanted to achieve? Which got me

Read More »

Don’t let Social Media Undermine your Self-Esteem

Contentment can sound like a dirty word in business. There’s a thought that we should all be striving and pursuing and achieving and other go-getting verbs! And I agree I’m all for continuous improvement, for making things better and easier for clients; for being as good as I can be.

Read More »

Bank Holiday Weekends – Are you taking time off?!

20% of business owners interviewed didn’t have a single day off that year. Ah, another bank holiday approaches and all over the UK those SME’s closing down for 3 days are scuttling round like blue-arsed flies. (Where does that expression come from? Anyone?) There’s nothing like an approaching holiday to

Read More »

Is your Business Running You?

Does your other half complain that they see too much of you? Do your kids groan ‘cos you’re taking them out for the day, again? Are you the number one invite on your friends’ social calendar? Do you never take your laptop on holiday with you? No? So you’re telling

Read More »

3 Powerful Questions to Transform your Business

Many people I speak to can see the benefits of a systemised business. ‘Look at McDonald’s; look at Amazon,’ they say, ‘every really successful business is systemised, absolutely…there’s no getting away from it.’ But when it comes down to their own business you can see them coming out in a

Read More »

The Seven Secrets to Staff Retention

75% of the reasons people leave jobs come down to things that managers can influence. According to recent research these are the things that make people want to stay: 1. Having opportunities to grow One of the best predictors of turnover is whether an employee has had opportunities at work

Read More »

Time to Spring Forwards!

It’s that time again. The time of year we all look forward to. Lambs leaping; skylarks singing, daffodils dancing and rabbits doing… what rabbits do! Spring is in the air! And for many of us that means being overcome by a strange urge to spring clean; to de-clutter and spruce up

Read More »

Sign up for our regular insights email below

Author

Marianne Page

‘Marianne is the author of four books and is currently working on her fifth whilst regularly writing her blog, we hope you enjoy it :)

Archives

Have Any Questions?

If you are looking for more information about our services, would like to give your feedback, or simply like to make contact I’d love to hear from you…