Most of the chaos in a small business has been quietly built by the owner. I meet a lot of business owners who are drowning in complexity. Too many moving parts, too many things that only they can handle, too many days that end with a list longer than the one they started with. They […]
Monthly Archives: August 2026
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Customers judge you on what they can rely on every day. Cast your mind back to a business you’ve stopped using. The chances are it was the inconsistency. The times it was great followed by the times it really wasn’t, until eventually you thought ‘I’ll try someone else.’ That’s exactly what your customers are thinking […]