Every touchpoint a customer has with your business tells them something about you. The question is what it says, and how deliberately you’ve shaped it. Think about the last time you had a really poor experience with a business. My guess is it was a series of small things – a call that took too […]
Category Archives: Big Mac Thinking
11
Jul
Jul
If the same things keep going wrong in your business, you’re missing a How To. Every business has its recurring problems: the ones that get fixed on a Tuesday and are back by Friday; the ones that different members of the team handle in completely different ways, so the outcome depends entirely on who picked […]
09
Jul
Jul
Football has been proving this for decades. It’s a lesson a lot of small businesses learn the hard way too. Alan Shearer. One of the greatest strikers the Premier League has ever seen. Natural leader on the pitch, wore the armband with pride, scored goals that people still talk about. Newcastle gave him the manager’s […]
23
Jun
Jun
Most business owners say they want freedom – more time – less stress – a business that runs independently of them at every turn. And then they take their laptop on holiday…just in case. The truth is, a lot of them are holding on to the very chaos they say they want to escape, and […]
Big Mac Thinking, OurWay Methodology, Simple Systems
Stop Fighting the Same Fires – How to close the frustration gap
09
May
May
If it feels like you’re dealing with the same problems again and again, it’s probably because you are. They show up in slightly different ways, on different days, with different people involved, but underneath it all, it’s the same issue repeating itself, and over time, that becomes exhausting, not just for you, but for your […]
08
May
May
Managers in small businesses rarely step into the role fully prepared. They’re often the person who was doing a great job, got recognised for it, and suddenly found themselves responsible for others as well. There’s rarely any real development, so they do what most people do: they copy what they’ve seen before, whether that came […]
30
Apr
Apr
Growth feels like progress. More customers, more revenue, more opportunity. On the surface, everything looks like it’s moving in the right direction, but what most people miss is what growth exposes. As a business grows, anything that isn’t quite right becomes more visible – small gaps turn into bigger ones, things that were manageable when […]
Big Mac Thinking, Business Scale, OurWay Methodology
If McDonald’s Can Train a 16-Year-Old to Run a Kitchen…
23
Apr
Apr
If you speak to enough business owners, you’ll hear a common belief – ‘We just need better people’…people with more experience, more skill, with at least some initiative! On the surface, it sounds like a valid point. Trouble is, it’s often wrong, because what’s really sitting underneath that belief is this one: We don’t fully […]
17
Apr
Apr
I want to clear something up straight away. Big Mac Thinking isn’t about burgers and it’s not about McDonald’s. It’s about trust. The Big Mac just happens to be one of the best examples that I know of in business of what trust looks like in action. The Essence of Big Mac Thinking The fact […]
Big Mac Thinking, Business Scale, OurWay Methodology, Simple Systems
Why doing things OurWay matters
02
Feb
Feb
When I talk about OurWay, people sometimes hear my way. But it isn’t. It’s not my way, or your way, and it’s definitely not everyone doing things their own way. It’s OurWay. It’s the bridge between your people and your processes. A bridge that’s definitely needed in most businesses, to close the gap between what […]