-
- Newsletter
This blog shares lessons from real-world experience, speaking engagements, and organisational transformation, offering insights that inspire smarter decisions and sustainable growth.
Ask most business owners which of their systems keep them up at night and they’ll talk about sales, or staffing, or the cashflow that never quite behaves itself. Nobody mentions their contracts. Nobody mentions their insurance policy, or when it
Think about the last time you watched a team member do something their own way – a shortcut here – an extra step there – a way of doing it you’d never have shown them. Now ask yourself where they
“But surely that’s just common sense?” I’ve heard that so many times from frustrated business owners. Someone hasn’t done something the way they expected, a customer hasn’t been dealt with properly, or something obvious has been missed, and the reaction
We all love having those people in the team: the ones who just know what to do. They’ve been around for a while, they understand how everything works, they know the customers, they know the quirks of the business and
There’s something lovely about coming back from holiday and being told, “Thank goodness you’re back, we’ve missed you.” It makes you feel valued and important. Before you enjoy that warm glow for too long though, it’s worth asking exactly why
Most of the chaos in a small business has been quietly built by the owner. I meet a lot of business owners who are drowning in complexity. Too many moving parts, too many things that only they can handle, too
