“But surely that’s just common sense?” I’ve heard that so many times from frustrated business owners. Someone hasn’t done something the way they expected, a customer hasn’t been dealt with properly, or something obvious has been missed, and the reaction is usually some version of, “I shouldn’t have to tell them that!” Maybe you shouldn’t, […]
Monthly Archives: September 2026
Big Mac Thinking, OurWay Methodology, Simple Systems
Your Best People Might Be Hiding Your Biggest Problems
17
Sep
Sep
We all love having those people in the team: the ones who just know what to do. They’ve been around for a while, they understand how everything works, they know the customers, they know the quirks of the business and they can usually sort out a problem without making a song and dance about it. […]
Big Mac Thinking, OurWay Methodology, Simple Systems
Did Your Team Miss You While You Were on Holiday?
02
Sep
Sep
There’s something lovely about coming back from holiday and being told, “Thank goodness you’re back, we’ve missed you.” It makes you feel valued and important. Before you enjoy that warm glow for too long though, it’s worth asking exactly why they missed you. Did they really miss you, or did they miss the person who […]